Privacy Policy

Last updated: 15 October 2026

Central Coast Hampers respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order or contact us.

In this policy, “we”, “us” and “our” refer to Central Coast Hampers. “You” refers to visitors to our website and customers who interact with our business.

Our website is operated using Shopify.

1. Personal Information We Collect

We may collect personal information that you provide directly to us when you place an order, contact us or make an enquiry.

This may include:

Your name
Billing and delivery addresses
Email address
Telephone number
Order details and purchase history
Information you provide when contacting us about an order or enquiry
Other information you voluntarily provide to us

If you purchase a gift for another person, we may collect their name, delivery address and contact details where needed to fulfil the order.

Please ensure that delivery details are accurate when placing an order.

Payment Information

Payments are processed through the payment methods available at checkout. Payment information is handled by the relevant payment provider in accordance with its privacy and security practices.

We receive information necessary to confirm and manage your transaction. We do not intend to collect or store full payment card details directly unless this is specifically supported by the payment service we use.

Website and Device Information

When you visit our website, information may be collected automatically through Shopify and other technologies used on the site.

This may include:

IP address
Browser type and device information
General location information inferred from your connection
Pages and products viewed
Referring websites
Website interactions
Cookie identifiers and related technical information

This information helps us operate our website, process orders, understand website usage and improve the customer experience.

2. How We Use Your Personal Information

We may use personal information to:

Process payments and fulfil orders
Arrange delivery to the address provided at checkout
Send order confirmations and relevant order updates
Respond to customer enquiries
Provide assistance with orders and resolve customer service issues
Maintain business, accounting and transaction records
Monitor and improve our website
Detect and help prevent fraud or unauthorised transactions
Send marketing communications where permitted by law and consistent with your preferences
Measure advertising and marketing performance where applicable
Meet legal and regulatory obligations

We do not use personal information for purposes unrelated to our business unless permitted by law or you have otherwise agreed where required.

3. Shopify and Other Service Providers

Our online store is hosted by Shopify. Shopify and other service providers may process personal information to help us operate our website and fulfil orders.

Depending on the services used by our business, these providers may include:

Shopify, for website hosting, checkout and order management
Payment providers, for processing transactions
Couriers and delivery providers, for delivering orders
Analytics providers, for understanding website performance
Marketing and advertising providers, where applicable

We only share information where reasonably necessary for the relevant service, transaction or business purpose, or where disclosure is otherwise permitted or required by law.

For more information, please read Shopify's Privacy Policy.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, maintain shopping carts, facilitate checkout and understand how visitors use the site.

Certain technologies may also be used for analytics and advertising measurement where these services are enabled.

You can manage cookies through your browser settings and, where available, through the cookie preferences offered on our website.

Disabling some cookies may affect website features, including shopping cart and checkout functionality.

5. Marketing and Advertising

We may use your contact details to send information about our products, promotions or services where permitted by law.

You can opt out of marketing emails by using the unsubscribe link included in the email or by contacting us.

If advertising or analytics tools are enabled on our website, third-party providers may collect information about website visits or interactions with advertisements to measure campaign performance or provide relevant advertising.

You can manage advertising preferences through the relevant platforms, including:

The collection and use of information by those platforms are also subject to their own privacy policies and settings.

6. When We Share Personal Information

We may disclose personal information to service providers and other parties where reasonably necessary to operate our business, fulfil orders or meet legal obligations.

This may include Shopify, payment providers, couriers, website and analytics providers, marketing services and professional advisers.

We may also disclose information where required or authorised by law, to respond to lawful requests or to protect our legal rights.

We do not publish customers' private contact or delivery details on our website or disclose them publicly as a response to a customer complaint.

7. Overseas Disclosure

Some service providers we use may store or process information outside Australia. This may occur when using Shopify or other third-party services.

Where applicable privacy laws require it, we take reasonable steps to ensure that personal information disclosed to overseas recipients is handled appropriately.

8. Data Security and Retention

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification or disclosure.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer service, maintaining business records and meeting legal obligations.

Where information is no longer required, we take reasonable steps to delete or de-identify it where appropriate and legally permitted. Some information may need to be retained for record-keeping, dispute resolution or legal compliance.

9. Accessing and Correcting Your Information

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to a request. Certain information may need to be retained where required by law or for legitimate business purposes.

Requests can be made using the contact details in the final section of this policy.

10. Privacy Enquiries and Complaints

If you have a concern about how your personal information has been collected, used, stored or disclosed, please contact us using the details below.

To help us review your concern, please provide a clear description of the issue and any relevant information. Please do not include full payment card details or unnecessary sensitive information in your message.

We will review privacy enquiries and complaints and respond within a reasonable timeframe. We may contact you if we need further information to understand or investigate your concern.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC), depending on whether the Privacy Act 1988 applies to our business and your circumstances.

Further information is available at www.oaic.gov.au.

11. Children's Privacy

Our website is not specifically directed at children. We do not knowingly collect children's personal information where doing so would be unlawful.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal requirements.

The latest version will be published on this page with an updated revision date.

14. Contact Us

If you have questions about this Privacy Policy, wish to make a privacy enquiry or would like to raise a concern about the handling of your personal information, please contact us.

Business: Central Coast Hampers

Website: www.centralcoasthampersandgifts.com.au

Email: Please use the current contact email listed on our website.